FAQ's

Aspiring Series is great for walk-in wardrobes, and reach-in wardrobes that have doors higher than 2.2m. Our Tasman Series is great for reach-in wardrobes with standard height doors or smaller cupboards as these have a truncated top shelf for easement of reaching over head items.

Ultra Series doors are our premium door style with an internal wheel system for an even weight distribution, making for effortlessly gliding doors.
The Ultra Series doors can be made very large – to 2.4m high x 1.2m wide per door. Best suited for large door openings, or customers that prefer the effortless gliding capability.

Metro Series doors are our everyday door style, with back-mounted wheels, and a slim-look frame.
The Metro Series doors have smaller size limits compared to the Ultra Series, and can be made up to 2.1m high x 900mm wide per door. Best suited for smaller wardrobe openings, and customers that prefer the slim-look profile.

Both door styles are made with quality Aluminium frames and tracks and come with our 10 year warranty.

Depending on the product, we may have it in stock and be able to get it sent to you straight away. Products that require manufacture and/or assembly can take a bit longer. We endeavour to get orders prepared within a reasonable lead time from receiving your order until when it is ready for dispatch or pick up.

A floor packer is a 10mm board strip that packs underneath the track up to the carpet level. You only need a packer if your installing carpet up to the door track.

A 2 door track is 80mm deep to sit within your existing door jamb. (top track is 80mm deep, bottom track is 60mm deep – set back from the front edge)

A 3 door track system is 120mm deep to sit within your existing door jamb (top track is 120mm deep, bottom track is 100mm deep – set back from the front edge

We can send these ahead of time however there will be an additional cost in freight for this.

We source a range of products both locally and overseas, as well as manufacture at our Auckland based factory. In this global market, our ability to source products internationally allows us to offer you excellent quality material at competitive prices. Our management team oversees all quality control to ensure our products maintain our high standards, and we back ourselves with a 10 year warranty on all products.

Wardrobes don’t have to be complicated and we’re all about making things easy! That’s why our simple modular designs work with most wardrobes. Take a look at our Design Guides for inspiration. We are certain you will find a wardrobe system and sliding doors that are perfect for you!

Holiday Season Lead Times and Close-Down Period
Our Christmas Closure is between 20/12/24 – 05/01/25, and working days are excluded from this period.

• Sliding Door Orders: Any new orders containing sliding doors received after 22nd November 2024  will be dispatched in the New Year.
• Wardrobe Orders: Any wardrobe orders requiring delivery received after 2nd December 2024 will be dispatched in the New Year.

From 6th January 2025, normal working days will resume.
From the date of order/payment we endeavour to get your order ready for dispatch or pick up in approximately
5 working days for wardrobes
20 working days for custom made sliding doors
In some cases, orders can take less or more time to prepare. Working days are the days between and including Monday through Friday, and exclude weekends and public holidays, as well as our closed period over Christmas/New Year.

To keep our prices down, we are an online store. With lower overheads, we can offer you great quality wardrobes at very affordable prices. So for this reason, we do not offer a design service. The good news is, we have done the design work for you and have come up with a range of standard designs for you to choose from. We also have very helpful Design Guides available on our website, which walk you through the steps to creating your own design. Each of our products has information so you know exactly what you are ordering. If you want to check your design will work with your space, send us an enquiry and we can confirm if it’s the right product for your wardrobe space.

To keep our prices down, we are an online store. With lower overheads, we can offer you great quality wardrobes at very affordable prices. So for that reason, we do not have a showroom. We have ensured our products have sufficient information on our website so you can make informed choices when purchasing. If you still require further information, please send us an enquiry.

It’s important to read through the details on each product listing, as well as our Design Guide to ensure our product is going to fit your space before you place an order. If you are still unsure if the product is right for your wardrobe, please send us an enquiry and we can discuss your concerns. We don’t provide refunds if you order incorrectly, so please choose carefully.

We don’t provide refunds if you have changed your mind about a purchase or ordered incorrectly, so please choose carefully. However, if you have any concerns with your purchase, please email us to discuss your concerns.

Collection is available at no charge from our Auckland warehouse.
The Auckland warehouse is located in Silverdale with collection available Monday to Friday between 8.30am – 3.30pm.
Address and directions will be provided when your order is ready to collect. Goods must be collected within 7 days of notification that it’s ready. Photo ID is required as well as proof of purchase (like your order confirmation email).
If your order is not collected in this time, there will be a $10 daily surcharge for each day of holding unless prior arrangements have been made with Wardrobes Online. Goods will not be held for longer than 10 days.

Delivery charges are calculated based on the size of your order and your delivery address.
The delivery cost will be added to your order after you have entered your delivery address. You will see the full charge before completing your purchase. If your address is not included in our standard delivery areas, you will be prompted to “request a delivery quote” during the checkout process. We aim to reply with your freight quote within 24-business hours which you will be notified via email.
If your order contains mirror sliding doors, and you’ve selected delivery, an additional mirror-freight surcharge is applied. This surcharge does not apply to orders where “collection” from our Silverdale warehouse is selected. This cost is separate to standard freight, and is excluded from freight-free promotions.

There can be many variables that affect delivery, including freight route planning, weather events, and staff shortages. However, generally speaking orders within the North Island expect 1-5 working days, and delivery to the South Island 5-10 working days. Working days are the days between and including Monday through Friday, and exclude weekends and public holidays, as well as our closed period over Christmas/New Year.

Yes. For orders outside of the Auckland-Metro area, we will email you advising you of your tracking details so you can keep an eye on the transit. As we use external freight carriers, we cannot guarantee what day or time your package will be delivered, and delivery times cannot be requested. You will need to contact the freight company if you wish to liaise closely with them for your delivery.

Upon delivery, you must inspect each product including inside of the package (although the package looks ok from outside). Tearing, ripping, holes, fork hoist holes, compression to the outer packaging at the time of delivery are all indications of possible damage or loss within. When this is noted at delivery an endorsement of “Damage/Loss” must be written clearly on the Consignment Note at that time. Acceptance by the signator without “Damage/Loss” confirms that all goods indicated were received in good condition. An Endorsement such as “Subject to Inspection” is not accepted terminology for damage/s or loss. Please do not accept any damaged products. Please report to us within 12 hours from delivery with photos that shows damaged item. No claims will be accepted if you report to us after 12 hours from delivery or if it is accepted by the signatory without “Damage/Loss”. We do NOT cover any damage or loss on the item if you give the authorization to the courier for drop off, or POD (delivery receipt) is signed for clean.

Please email us immediately with your order number, the name of the faulty item and full details of the fault (include photo’s if possible).

The largest flat pack box is the tower sides which is 2m long by 620mm wide.